We look forward to welcoming you to San Francisco and Oakland.

Hotel rooms have been pre-blocked in San Francisco and Oakland by MCI USA, the official housing provider for AIDS 2020.

A variety of room and price categories in different hotels are available for conference delegates and groups.

Why book with the AIDS 2020 Accommodation team?

  • Negotiated rates
  • Favourable booking conditions
  • 24/7 user-friendly online hotel reservation system
  • Personalized service from a dedicated team of housing experts

Individual bookings

In order to access the accommodation booking system, you require a conference profile. If you have previously attended IAS 2019, then you can use the same log-in details. Otherwise, you will need to create a new profile account.

Through the accommodation booking system you are able to book up to 9 rooms, and to search hotel options by:

  • Lowest to highest room rate
  • Distance to venue
  • Hotel name
  • Amenities

Please contact if you have any questions.

Group bookings

Group bookings are available for those wishing to book 10 rooms or more. For AIDS 2020, group bookings are available via an online system (a conference profile is not required).

Please contact if you have any questions.

Hotel information

 A full list of hotels can be found here. This Amenity Chart includes information on breakfast, tax rates, service charges, Wi-Fi and general hotel facilities. For current hotel availability, please go to the individual or group booking system above.

Deposit and Cancellation Policy

One-night room and tax deposit will be charged at time of reservation. The remainder of your balance will be paid to the hotel at time of stay. Cancellation must be made 72 hours prior to arrival. If cancellation is made after 72 hours prior to arrival a one-night room and tax cancellation fee will apply.

Full pre-payment room and tax is due 24 April, 2020. Cancellation must be made 7 days prior to arrival. If cancellation is made after 7 days prior to arrival a one-night room and tax cancellation fee will apply.

Important information

  • All rates in the booking system are in US dollars. Taxes and fees are shown separately to the room rate. Taxes may change without notice due to circumstances outside our control.
  • Hotel check-in time is usually either 15:00 or 16:00. If you would like to check in earlier, we recommend booking the room for the preceding night of your stay as an early check-in cannot be guaranteed.
  • Should you check out before the confirmed departure date or in case of a no-show, the hotel reserves the right to charge you for all nights confirmed according to the cancellation policy.

Hotel bookings open

Individuals – from 15 October 2019

Groups – from 1 October 2019

Contact the AIDS 2020 Accommodation team



Individuals – Domestic (U.S. & Canada): 1-888-538-8169 / International: 972-349-5819
Groups – Domestic (U.S. & Canada): 1-800-931-6032 / International: 972-349-5562


6100 W. Plano Parkway, Suite 3500, Plano, Texas, 75093, United States

Opening hours
Monday to Friday
08:00 – 17.00 (Central Time)