Seeing blank screens or spinning circles?

If you are seeing a blank, white screen or just a blank screen when trying to view a session, then you can try to hit the Refresh button, located in the top-right of the screen. If this fails then we recommend that you clear your browser’s cache.

Our top tips

  • Make sure you are using the right browser

    If you are experiencing loading issues, try a different browser.

    We recommend using Google Chrome and Firefox for both Windows and Mac users.

    Please note, Internet Explorer (version 11) and EDGE  for Windows and Safari for Mac (all versions) are not supported.

  • Getting the best view

    For the best AIDS 2020: Virtual experience, please ensure that you zoom out on your web browser to see the full room view.
    If you are using Google Chrome, press Ctrl and – to zoom out. On Windows 10, to set screen zoom, right click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.

  • Seeing blank screens or spinning circles?

    If you are seeing a blank, white screen or just a blank screen when trying to view a session, then you can try to hit the Refresh button, located in the top-right of the screen. If this fails then we recommend that you clear your browser’s cache. For less technical users, this guide will walk you through the process: https://www.refreshyourcache.com/en/home/

    If you are seeing a blank screen with a spinning circle then the stream you are trying to view has already ended and we are awaiting the next session to begin.

  • Check your system

    Please conduct a system check and pay special attention to ad-blockers and firewalls to make sure your system is ready to give you the best possible AIDS 2020: Virtual experience.

Welcome to AIDS 2020 Virtual

Using the chat function

General FAQ

Logging in and access to AIDS 2020: Virtual

To open the AIDS 2020: Virtual platform, a Conference Account is required. Your Conference Account, accessed via the AIDS 2020 website, is linked to the email address you used for registration.

We recommend you check your Conference Account prior to the event to ensure your registration status is shown as Registration Confirmed. Without this, you will not be able to access AIDS 2020: Virtual.

To access AIDS 2020: Virtual, use the email you registered with.

Viewing the sessions and using other functions

To fully view the e-posters you have selected, please click the magnifying glass icon located in the top right corner of the e-poster window. To be able to read the e-poster, please use the scroll wheel of your mouse to zoom in and out.

To watch a session at its listed start time, please click the play button. At the end of the sessions, click the Refresh button located in the top right of the sessions screen to load the next session.

It is unfortunately not possible to use the chat box while a session is running. We would recommend opening the AIDS 2020 Lobby in a second window in your browser to enable concurrent chat features.

Navigating the conference and finding what you are looking for

No, the online programme is an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities. The programme at a glance gives you a much broader overview of when things are happening across the conference period.

The online programme provides an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities.Each live session starts at the time indicated on the online programme. All the sessions are shown in PDT time (San Francisco). You can use the time converter at the top which reflects both San Francisco time and your local time. If you missed a live session, it will be available on-demand from 4 July to 30 July 2020.

The main search function, located in the header of the conference platform,  can be used to search on individual keywords or as a list of search terms to help narrow results. Search results can be filtered by content type using the drop down selector.

On Demand sessions can be searched independently on keywords or multiple search terms as above. Returned results can be filtered by Date, Session Type, Track, E-Poster Track and Abstract Session Track.  To reset filters, click the X that appears in the Active Filters window, which will take you back to your full search results.

Programme and our sessions

PDT refers to Pacific Daylight Time, and is the time zone used in San Francisco and Oakland, California – where AIDS 2020 was initially supposed to be held – It is also used in several other North American states.

GV sessions and Workshops stay until 30 July (when UGO platform closes)
Pre-conf, Satellites and Conf Prog available until 30 Sept (when the online programme closes)
Conf Programme only from 30 Sept on (in to-be-built IAS library)

Subtitles are not available for any of the sessions at AIDS 2020: Virtual.

The Global Village is open to the public. You do not need to be a paying delegate to access it. However, you still need to register but are only required to enter your first name, last name and email.

Yes, live sessions will be recorded and available in the on-demand channel.

Unfortunately we will not be offering CME credits at AIDS 2020: Virtual?

You are welcome to share content from the Global Village and Youth Programme. The opening series “on the red sofa” and the “Daily Studio Show” with host Karl Schmid will be public and you are welcome to share them further. Please do not share content or record content from other sessions before 20 July when they will be made available publicly. 

Need more help?

Please visit the help desk on the conference platform for technical support or to report misconduct.
MSD - Sponsors of AIDS 2020: Virtual

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