Seeing blank screens or spinning circles?
If you are seeing a blank, white screen or just a blank screen when trying to view a session, then you can try to hit the Refresh button, located in the top-right of the screen. If this fails then we recommend that you clear your browser’s cache.
Our top tips
Welcome to AIDS 2020 Virtual
Using the chat function
Logging in and access to AIDS 2020: Virtual
How do I log into the AIDS 2020: Virtual conference platform?
To open the AIDS 2020: Virtual platform, a Conference Account is required. Your Conference Account, accessed via the AIDS 2020 website, is linked to the email address you used for registration.
We recommend you check your Conference Account prior to the event to ensure your registration status is shown as Registration Confirmed. Without this, you will not be able to access AIDS 2020: Virtual.
Have you interacted with us using two different emails?
To access AIDS 2020: Virtual, use the email you registered with.
Viewing the sessions and using other functions
How do I view the e-posters correctly?
To fully view the e-posters you have selected, please click the magnifying glass icon located in the top right corner of the e-poster window. To be able to read the e-poster, please use the scroll wheel of your mouse to zoom in and out.
I can’t get the session I am interested in to play correctly.
To watch a session at its listed start time, please click the play button. At the end of the sessions, click the Refresh button located in the top right of the sessions screen to load the next session.
I cannot use the chat box in the AIDS 2020 lobby while watching a session.
Navigating the conference and finding what you are looking for
Is the Online Programme the same as the Programme at a Glance?
No, the online programme is an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities. The programme at a glance gives you a much broader overview of when things are happening across the conference period.
How do I see the schedule of all the sessions at the conference?
The online programme provides an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities.Each live session starts at the time indicated on the online programme. All the sessions are shown in PDT time (San Francisco). You can use the time converter at the top which reflects both San Francisco time and your local time. If you missed a live session, it will be available on-demand from 4 July to 30 July 2020.
How do I use the search function?
The main search function, located in the header of the conference platform, can be used to search on individual keywords or as a list of search terms to help narrow results. Search results can be filtered by content type using the drop down selector.
On Demand sessions can be searched independently on keywords or multiple search terms as above. Returned results can be filtered by Date, Session Type, Track, E-Poster Track and Abstract Session Track. To reset filters, click the X that appears in the Active Filters window, which will take you back to your full search results.
Programme and our sessions
All the session times are indicated as “PDT”. What does that mean and what time zone is that?
How long are the on-demand sessions available for?
GV sessions and Workshops stay until 30 July (when UGO platform closes)
Pre-conf, Satellites and Conf Prog available until 30 Sept (when the online programme closes)
Conf Programme only from 30 Sept on (in to-be-built IAS library)
Is it possible to add subtitles to each session, both live and on-demand?
Subtitles are not available for any of the sessions at AIDS 2020: Virtual.
Is the Global Village open to the public or do I need to be a paying delegate to access it?
The Global Village is open to the public. You do not need to be a paying delegate to access it. However, you still need to register but are only required to enter your first name, last name and email.
Are all live sessions also available on-demand?
Yes, live sessions will be recorded and available in the on-demand channel.
Will I receive CME credits at AIDS 2020: Virtual
Unfortunately we will not be offering CME credits at AIDS 2020: Virtual?
Can I share screenshots and content from the conference publicly?
You are welcome to share content from the Global Village and Youth Programme. The opening series “on the red sofa” and the “Daily Studio Show” with host Karl Schmid will be public and you are welcome to share them further. Please do not share content or record content from other sessions before 20 July when they will be made available publicly.